“THE EFFECT OF LEDERSHIP STYLE IN DELIVERING QUALITY SERVICE IN HILLSIDE SECONDARY SCHOOL”

Abstract

The aim of this study was to examine the effect of leadership style and the role it has in delivering quality service in a School environment. And in its way to determine the extent and role which the school leader have in the kind of leadership they practiced. The study also investigates the relationship that has between the kind of leadership style and the quality service it delivers. In doing so the empirical model of service quality mainly dominated by the works of Panasuraman, Zeithamal and berry (1988) called SERVQUAL is used with quality Service measurement. The Study applied qualitative research approach with thematic analysis method.